Refund

Refund Policy

This tower28beauty page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to tower28mascara.shop.

How tower28beauty handles exceptions
This exceptions section covers orders and visits through tower28mascara.shop for tower28beauty. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

tower28beauty: condition of returns
This condition of returns section covers orders and visits through tower28mascara.shop for tower28beauty. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

What tower28beauty customers should know about starting a request
For tower28beauty customers at tower28mascara.shop, this section explains starting a request. To start a return or exchange, contact us at Support@tower28mascara.shop before sending the item. Once the request is approved, tower28beauty will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Details from tower28beauty on order problems
This order problems section covers orders and visits through tower28mascara.shop for tower28beauty. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Our approach at tower28beauty to support
This support section covers orders and visits through tower28mascara.shop for tower28beauty. For return or exchange assistance, contact Support@tower28mascara.shop or 302-319-1656.

tower28beauty: eligibility
For tower28beauty customers at tower28mascara.shop, this section explains eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

refund timing at tower28beauty
Customers using tower28mascara.shop can rely on the following tower28beauty guidance about refund timing. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: tower28beauty
Brand name: tower28beauty
Email: Support@tower28mascara.shop
Phone: 302-319-1656
Physical address: 34 Gershwin Cir, Newark, Delaware, 19702, United States